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Pauztve Perfume – Return Policy

At Pauztve, your satisfaction is our priority. If our products do not meet your expectations, we offer a simple and customer-friendly return process.

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1. Return Eligibility

a) Trial Combo Pack (5 x 8ml) 

• Customers can use the combo pack for up to 5 days.

• If not satisfied, you may return the trial pack within 5 days from the date of delivery.

• Bottles should not be broken, fully emptied, or physically damaged.

b) Full-Size Perfumes (50ml & 100ml)

• Customers may use the perfume for up to 4 days.

• If not satisfied, the return request must be made within 4 days of receiving the product.

• The bottle and packaging should be undamaged.

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2. How to Request a Return

• Inform us on WhatsApp: 9656818480 to initiate the return.

• Share your Order ID, Reason for Return, and Product Photos.

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3. Shipping the Return Product

• Customers must send the product back using India Post, DTDC, or any trusted courier service.

• The product must be packed safely to prevent leakage or breakage during transit.

• After dispatching, customers must share the LR (tracking number) on WhatsApp.

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4. Return Address

Pauztve Store
CH Bypass, Kuthukall Junction
Manjeri – 676123
Phone: 9656818480

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5. Refund Process

• Refund will be initiated after we receive and inspect the returned product.

• Refund will be processed to your original payment method within 3–7 business days.

• If the item is found damaged or heavily used, the return/refund may be rejected.

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6. Important Notes

• Return shipping charges are not refundable.

• Cash on Delivery (COD) orders will be refunded via UPI or bank transfer.

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